Delivery reviews overview

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Shipping

Quality

by Teemu S.

5/19/2026

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Fast delivery and good products

Everything went smoothly.

80.476 delivery ratings

4.7 (out of 80.476 ratings)

5 Stars

(67.144)

4 Stars

(9.051)

3 Stars

(2.230)

2 Stars

(1.193)

1 Stars

(858)

98.6% recommend SVB

Advantages

Family business since 1989
Over 400,000 customers
Fast worldwide shipping
Packed ecologically

Service

Shipping

Quality

by Carlo L.

5/19/2026

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Perfect

As the title says, everything was perfect: item, packaging, and delivery time.
So 5 stars!!

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Quality

by Frank G.

5/19/2026

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Customer service at its lowest level

Order placed, paid, delivered. Doesn't fit. Contacted customer service, explained the problem, replacement sent – still doesn't fit.

At their request, I sent everything back and they withheld a large portion of the money (approx. €126).

Since then, ZERO communication. I bought it based on a recommendation. I feel cheated.

This is not how customer service should be.

Our answer

Sehr geehrter Kunde,

vielen Dank für Ihr Feedback, wir arbeiten stetig daran unseren Service zu verbessern.

In Ihrem Fall ist die Kritik völlig berechtigt und wir haben leider nicht transparent genug mit Ihnen kommuniziert, dafür möchten wir uns in aller Form entschuldigen.

Die von Ihnen zurück gelieferte Ware befand sich noch in der Prüfung, die fehlenden Gutschriften sind in der Zwischenzeit ausgelöst worden. Leider gibt es bei dem Artikel ein Problem welches wir aktuell mit dem Hersteller klären.

Wir würden uns freuen Sie zukünftig weiterhin als Kunden begrüßen zu dürfen.

Wir wünschen Ihnen eine schöne Saison.

Ihr SVB Team

Service

Shipping

Quality

by Herald R.

5/19/2026

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Quality

Everything was perfect, as always.

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by Margit G. 5/19/2026

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The transaction was very good.

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by Axel R.

5/19/2026

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Fast delivery, unfortunately the cleaner is missing.

Shipping

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by Ralf G.

5/19/2026

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Top

Everything went smoothly and well. Would gladly do it again.

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Quality

by Janko S. 5/19/2026

Always OK

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by Fredo R.

5/19/2026

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Super fast as always!

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by Marc G.

5/19/2026

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Alright

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by Hans Peter L.

5/19/2026

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Top as always!

Any time ....

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Quality

by Andrea B.

5/19/2026

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SVB definitely the Top

I believe SVB is the best e-commerce site for nautical products, both for their vast selection of products, their prices, and above all for their efficient customer service.
Regarding the order in question, however, I must say that the packaging arrived a little damaged (certainly not SVB's fault). The products purchased were otherwise perfect, although the SVB-branded bag, which I had ordered and paid for (see invoice), was missing.
Perhaps I'll include it in my next order.
Thanks anyway.

Our answer

Gentile Cliente,
grazie per il suo feedback e ci scusiamo per l'inconveniente. Ci contatti prima di effettuare il nuovo ordine e la inseriremo.

Il Suo team SVB.