After wearing it a few times, the strap that was supposed to prevent the hat from being lost broke. I can't remember a situation in which it was seriously stressed.
Helpful?
Reply from GILL
I'm sorry to hear this hat has not met with your expectations. Please contact SVB customer support directly for warranty assistance. +49 (0)421 57290510 (Mo-Fr 9:00 am - 5:00 pm)