Customer ratings

I've just received the bike and taken it for a test ride. It's easy to ride, the electric motor is sensational, the workmanship and design are very GOOD, and it also seems very stable. I can't say anything about long-term experience!

Super choice to be mobile on destinations and practical, to be stowed on sailboat..

Hello team, we have been using two folding e-bikes of the SVB Seatec type for several years. Unfortunately, the e-bike function can no longer be switched on on one of the bikes. The battery and front wheel are fine, the fault is either in the wiring or the twist grip. Question for SVB, is there a repair service for these products outside of the warranty or guarantee?

Regards

Knut

Very good value for money.

Very good value for money.

Ideal for excursions in the area, city visits and shopping.

just great, period

Nice bike, ok

Nice product, very well made.

Sluggish service.

The whole package fits. The only downside, it's relatively difficult.

We bought this bike to do shopping and excursions on our travels, not just in one area. Our experience with this bike was unsatisfactory for the reasons described below.

I wouldn't recommend it.

Positive
Many parts are made of aluminum or stainless steel. This means there's little corrosion in the salty air.
The saddle is comfortable, even for longer rides.
The battery life is good.
Converse
- The electric drive is on the front wheel. When riding uphill, the wheel spins, even on asphalt!
- The electric assistance is insufficient when carrying groceries.
- The ergonomic adjustment is not optimal (depends on body size).
- The front brake squeaks, which is unpleasant.
- The coaster brake takes some getting used to.
- The weight of the bike is very high for this type, even without a battery.
- The service in the event of a warranty claim is inadequate. In the event of a warranty claim, the bike is only picked up from the delivery location, even though you are on the go and cannot simply return the bike to the delivery location. Since the installed parts are not standard products, it is difficult to find a local bike shop that can perform repairs.

We bought two bikes four years ago. When they work, they're good to use. Unfortunately, we've had problems with the technology over the last few years. Last year, a battery died during a bike tour and I had to cycle 10 kilometers through Greece without electric support. Unfortunately, the replacement part that was delivered was already used and didn't have full power. So we had to wait for a new battery. This year, first a motor died and then the wiring of a bottom bracket. Finally, a display broke. Now I'm almost perfect at repairing these e-bikes and I'm waiting for the next defect. The only thing that still makes me feel positive is the goodwill behavior of SVB and the responsible clerk, Mr. H.
.. who is always extremely nice and helpful. Thank you very much for that.

I bought two bikes for our sailing trip. The gear shift on one of the bikes didn't work, so I had to adjust it first. The fork had the holder for the cable leading to the motor on the wrong side. This was solved by the manufacturer using cable ties. The gearshift is mounted in a mirror image so that the numbers are upside down. After a year of use, the battery stopped working. Manufacturer's note: "The bike should not be used in the rain". But what if it starts to rain on a bike tour (by the way, the bike is sold on yacht sites)? The battery has a switch that is not protected from rainwater. Means that water got into the switch and caused corrosion. The manufacturer's response to replacing the battery was that there was no guarantee for the battery. I was offered a new battery, which costs about as much as half a bike...
And now the kicker! After 2.5 years of occasional use, the front fork broke on both sides of the axle. Fortunately, at very low speed when driving off a curb and not at full speed downhill! God forbid my wife had a guardian angel... I've been waiting for a new fork for months now. Both bikes have now ended up in the trash can (battery etc. disposed of in an exemplary manner, of course). Thank you for this great product and especially the goodwill from Seatec.
SVB has nothing to do with any of this, this is simply an evaluation of the manufacturer Seatec and its product.

Purchased two years ago, this bike has never run properly. Engine inactive. Returned during the warranty period at SVB's expense, it returned without having been repaired.
I took it upon myself to solve the problem. Turns out it was the pedaling sensor that wasn't working (SVB didn't even notice!).
I disassembled the crankset and realized that the electric wires were damaged at the exit of the frame. Repair by welding, the Re bike works perfectly. DO NOT EXPECT ANY SAV FROM SVB!!

A pedal arm fell off while riding, and I fell and fortunately only slightly injured myself. This can happen, but it shouldn't.
But then the odyssey began. Since I live on an island, I offered SVB to send me the spare parts to grow them myself. The arm that was delivered was wrong, I was then informed that the right arm was no longer available and would also send me a sprocket for the right side. After the package arrived yesterday, I realized that the sprocket is too small.
Deficiencies can always arise, but the way SVB handles the complaint is outrageous, they respond to emails very slowly or only after a telephone inquiry. I have the feeling that there are only salespeople there and no one knows the technology.

Big disappointment.....bought two bikes of this brand....taken on board for the first tour...because such beautiful products....unfortunately the third time the bikes were set up the folding mechanism broke....apparently completely wrong calculated ... and of course part of it fell into the water ....
I'm curious about the complaint....

Will report...

G. Klaus