SVB handled the delivery process issue in an exemplary manner.
Contrary to my previous experiences, I had to wait a long time for my last order. I then noticed in the tracking information that something had obviously gone wrong with UPS.
My subsequent inquiry with SVB was answered immediately, and they promised to investigate. They didn't even wait for the results of UPS's investigation and promised a replacement shipment.
The replacement shipment arrived with the usual speed and quality.
Thank you very much.