Delivery reviews overview

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Quality

by Bundesanstalt T.

4/16/2026

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UPS...

The ordering process was smooth, but unfortunately, delivery was handled by UPS. Allegedly, delivery attempts were made on April 10th at 1 PM (I was there), on April 13th at 1 PM (I was also there), and at 6:30 PM (I wasn't there on the first occasion). I then picked it up myself from the branch.

81.579 delivery ratings

4.7 (out of 81.579 ratings)

5 Stars

(68.089)

4 Stars

(9.154)

3 Stars

(2.253)

2 Stars

(1.210)

1 Stars

(873)

98.6% recommend SVB

Advantages

Family business since 1989
Over 400,000 customers
Fast worldwide shipping
Packed ecologically

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by Jörg R.

4/16/2026

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Fast delivery as usual

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by Michael S.

4/16/2026

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Reorder

A follow-up order by phone to my online order went smoothly. Thank you very much for that.

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by Hans N.

4/16/2026

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Sleepy shop, no flexibility and little customer focus

Unfortunately, the store is on the decline. It looks terrible, and the staff seem allergic to customers.

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by Marcel S.

4/16/2026

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Fast delivery as ordered.

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by Michael E. 4/16/2026

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Preferred choice

For over 20 years, we have been planning our refit projects with SVB and sourcing a significant portion of the components from them. The consultation is always excellent, and the staff are always very helpful.

In my opinion, it's a great advantage that SVB maintains a branch in Kiel with direct contact to sales consultants.

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by Klaus S.

4/16/2026

Easy to find the product

The spare parts for my 1999 Raytheon log were just what I ordered. The web catalog described the product correctly and clearly without un-necessary commercial jargon.

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by Holger F. 4/16/2026

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Competent and flexible service and advice

I purchased a 2K PU lacquer from the Bremen shop after receiving thorough and expert advice. Upon arriving at my boat, I discovered that the color I had chosen was incorrect. The exchange was no problem. Thank you for that.

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by Ulrich M. 4/16/2026

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Top supplier

We've been SVB customers for many years and are always extremely satisfied. Deliveries are quick and always complete, the advice is good, and a return (my own bike) was handled without any problems. Thank you so much, dear SVB team, and we hope we can count on you for a long time to come!

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by Dirk W.

4/16/2026

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Delivery was fast and on time BUT...

I originally ordered four items. Only when the order was being compiled was I informed that one item was unavailable and that delivery would take place once all items were in stock. Understandable from an ecological and sustainability perspective. However, when no concrete commitment is made regarding when the missing item will arrive, leaving me wondering if the delivery will take another six months... The statement "Delivery is on its way" is not helpful. Next time, a statement like "The goods will be available again from week 20 of 2026" would be appreciated, and then I'll give it five stars again.

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by Volker S.

4/16/2026

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Yes, I would.

Everything went well.

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by Willibald H.

4/16/2026

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Everything's great.

I am always very satisfied with the delivery.

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by Jens W.

4/16/2026

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Top again!

Fast service, good quality, everything included, as usual with SVB! Always a pleasure.

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by Vladan P. 4/16/2026

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Everything went perfectly. The package arrived on time and undamaged.

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by Peter S.

4/16/2026

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Delivered as ordered

What more can I say? As always, delivery was quick and correct. I even received tips for installation and use.

Keep it up, I'm satisfied and will gladly order again.

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Quality

by Heinz-Jörg T.

4/15/2026

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Deliveries via UPS are not customer-friendly.

SVB entrusted the delivery of the goods to UPS. However, as is well known, UPS often doesn't bother to actually attempt delivery to private addresses. In this case, too, the delivery notification was immediately followed by a message stating that delivery had failed. The goods were then left at a mobile phone shop a 15-minute drive away. If SVB continues to rely on UPS as their delivery partner, I (even as a long-time customer) will refrain from making further purchases from SVB.

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by Ignacio M.

4/15/2026

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Perfect!!

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by Ute G.

4/15/2026

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Very fast delivery

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by Ikram L.

4/15/2026

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guide arrived broken

The guide arrived broken, yet there was no damage to the cardboard box...

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by Victor M.

4/15/2026

Best source of nautical stuff in Europe

SVB24 is the "go to" source for marine stuff. Good quality, good prices, fast delivery, good price for delivery, very good customer service. Highly recommended !

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