Delivery reviews overview

I would gladly do it again anytime.

competent, very friendly and incredibly fast!

I was in the store in Kiel, and since the item I wanted wasn't available, the incredibly friendly and knowledgeable staff quickly placed an order for me. The package arrived the very next day.

Perfect!

Thank you so much and best regards, Bernd

Very professional and courteous. Fast and efficient service.

good and fast processing

Very nice people, friendly, super fast, top-notch!

"Ordered yesterday, delivered today. That's how it should always be." That's what the request for a review says. But it can't always be that way. This time it took longer; but that was probably due to the many orders that piled up over Easter.

Otherwise, SVB is always reliable, the products are of excellent quality and widely available.

As a long-time customer, I hope this review could be the one for the next 10 years. I'm basically ALWAYS satisfied and grateful!!!

Thanks !!!

Expertise combined with quality and service!

Please keep up the good work!

Thank you!

Hello,
With this message, I want to acknowledge, commend, and thank you for your high level of professionalism and responsiveness regarding my order.

I'm so glad you were there because, unfortunately, you are very poorly represented by your delivery company, UPS.

Indeed, I placed my order on March 26th and for delivery, I chose a pickup point on your website, the one offered by UPS, which is the convenience store near my home.

On the day my package was due to be delivered, I received a message from UPS stating that the recipient had not placed the order and had refused delivery, therefore it was being returned to sender.

Following this message, I immediately sent you an email to inform you that this was incorrect. Your excellent responsiveness meant that you promptly sent me a second package with my order.

Unfortunately, collecting this package was a real ordeal. The second delivery was scheduled for Wednesday, April 8th, between 10:30 AM and 2:30 PM.
On the 7th, I received a message from UPS informing me that the truck was delayed and the delivery would be postponed by one day, so it was now scheduled for Thursday the 9th between 10:30 AM and 2:30 PM.
On Thursday the 9th, the delivery time changed and was scheduled between 10:45 AM and 12:45 PM, then later in the afternoon, and then again between 5:30 PM and 6:30 PM.
Finally, at the end of the day, I received a message from UPS informing me that my apartment number was missing or incorrect, which further delayed the delivery.
The next day, Friday, April 10th, I learned that my package could not be delivered and would therefore be taken to a UPS Access Point.
So, finally, it was on Saturday, April 11th, that I was able to pick up my order. In conclusion,

UPS could update its Pickup Points, as the one near my home is still listed among UPS's options. I checked today and, after consulting with the store manager, learned that they haven't worked with UPS for almost three months due to disagreements.
UPS could have, when delivering to my chosen Pickup Point, left the package at a different one or contacted me.
UPS has never attempted to contact me, neither by text message nor by phone.

Just messages on their website.
The address where I live has been my address for 26 years, and to this day, everyone has always found my home, including delivery drivers. For example, I had another delivery this week from a different company, and everything went smoothly.
It's strange that UPS can't seem to manage it.
Unfortunately, this image of amateurism greatly tarnishes your professionalism.
And I'm drawing conclusions for the future.
In any case, thank you again, SVB, for your responsiveness.

As always, SVB impressed us with their wide selection, and everything worked out perfectly.

We'd gladly use them again.

UPS France repeatedly failed to deliver the package ontime and in the end failed to even deliver to the address provided but rather their UPS access point.

Although we have packages delivered weekly from DHL, Amazon and other delivery providers without issue, UPS could not perform their only job, deliver the package to a known address. We even called and spoke to UPS agent to review the address and provided phone number. The next day they once again couldn't find the address or even bother to call us.



Below is the UPS Tracking information which shows the incredulous journey, beyond words of dysfunction


Times shown are in Local Time ChangeTime Zone
10042026
1054 Delivered
DELIVERED
CAVALAIRE-SUR-MER, FR
09042026
1536 UPS Access Point possession
La Crau, FR
09042026
1430 Delivered to UPS Access Point
La Crau, FR
09042026
1211 Delivery Attempted
We were unable to deliver your parcel. Its on the way to a secure UPS Access Point location for pick up.
La Crau, France
09042026
1055 Out For Delivery Today
La Crau, France
08042026
1644 Reschedule Delivery Confirmed
The delivery date has been rescheduled as the receiver requested.
La Crau, France
08042026
1510 Reschedule Delivery Requested
We received a request from the receiver to reschedule the delivery.
08042026
1147 The receiver was not available at the time of the final delivery attempt.
La Crau, France
08042026
1114 Out For Delivery Today
La Crau, France
07042026
1848 On the Way
The suite number is either missing or incorrect. This may delay delivery. We're attempting to update the address. Your delivery has been rescheduled for the next business day.
La Crau, France
07042026
1107 The suite number is either missing or incorrect. This may delay delivery. We're attempting to update the address.
La Crau, France
07042026
1020 Out For Delivery Today
La Crau, France
07042026
630 Processing at UPS Facility
La Crau, France
07042026
543 Arrived at Facility
La Crau, France
03042026
1738 Departed from Facility
Corbeil Essonnes, France
02042026
1500 Uncontrollable events have delayed delivery. We are adjusting delivery plans as quickly as possible. Please check back on the next business day for updates.
02042026
1447 Arrived at Facility
Corbeil Essonnes, France
02042026
303 Departed from Facility
Bielefeld, Germany
01042026
2310 Arrived at Facility
Bielefeld, Germany
01042026
2100 Departed from Facility
Bremen, Germany
01042026
1732 We Have Your Parcel
Arrived at Facility
Bremen, Germany
01042026
1038 Label Created
Shipper created a label, UPS has not received the package yet.
Germany

SVB is a reliable partner for every boat owner. Great selection, excellent service!

Keep it up!

The service was excellent, and the friendliness was great.

Then you leave your beautifully designed sales area and enter a rather drab warehouse. Okay, plush furnishings in the collection area would unnecessarily increase the price of the products. But why does the employee have to walk miles?

Couldn't that area be located where the merchandise is taken from the shelving system? As it was, I spent 30 minutes in the store and 50 minutes in the collection area. There were five customers ahead of me. And the stocker was covering miles.

satisfied

Delivery took over a week. But still within acceptable limits.

Fast delivery

E

Everything worked as it should!

It was very fast and perfect.