Hat completely crumpled.
The Gill sun hat arrived without any outer packaging (just like the last order, which was a size smaller) and was loose in the box. I can live with that. The crown of the Gill hat (not the brim) was completely crumpled, and the instructions say not to wash or clean it... I understand that it's all about saving space, but at around €45, that's unacceptable.
The other order, a Musto sun hat, was packaged separately and wasn't crumpled.