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Delivery reviews overview

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Quality
by Ralf K. Flag of Germany 4/9/2026
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Delius Klasing no longer publishes harbor guides.
I had specifically ordered Delius Klasing chart sets instead of the smaller bound chart books from NV, but I wasn't aware that Delius Klasing no longer includes any harbor guides. Plotter charts are increasingly replacing them. Soon, no one will need paper charts anymore, even though they should be the reliable backup.

81.636 delivery ratings

4.7 (out of 81.636 ratings)
5 Stars
(68.139)
4 Stars
(9.155)
3 Stars
(2.255)
2 Stars
(1.213)
1 Stars
(874)
98.6% recommend SVB
Advantages
  • Family business since 1989
  • Over 400,000 customers
  • Fast worldwide shipping
  • Packed ecologically
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by Stefan Z. Flag of Germany 4/9/2026
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Always great
Everything's great, as always!
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by Mark W. Flag of Germany 4/9/2026
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Top website, millions of products, great advice
I can highly recommend SVB to everyone. Everything is straightforward and easy. And if you need advice, it's top-notch!
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by Michael S. Flag of Germany 4/9/2026
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Delivery was quick and easy. Excellent!
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by Thomas J. Flag of Germany 4/9/2026
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Very fast delivery
Ordered on Sunday, the package arrived on Tuesday. Perfect! Overall, SVB offers a complete range of products, more so than other yacht outfitters, in my opinion. After a long search, we finally found a great waste bin solution for our boat here.
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by Francis C. Flag of France 4/9/2026
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Large selection, beautiful printed catalog sent free with order, otherwise shipping costs apply
A German benchmark against the 3 French leaders
No flaws, we're still looking!
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by Hans Joachim B. Flag of Germany 4/9/2026
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As before, fast and uncomplicated service and delivery.
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by Mario C. Flag of Italy 4/9/2026
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Top
The first search is always SVB-Marine because I trust
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by Ralf S. 4/9/2026
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Would gladly come again, everything was completely satisfactory -)
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by Kenneth P. Flag of Sweden 4/9/2026
Fast delivery
Even if I placed my order during the eastern holidays the delivery was very fast.
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by Gian Franco T. Flag of Italy 4/9/2026
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Really bad shipping
I don't know who's responsible, but I think nine days to deliver all the material in stock is really excessive. DHL specified three different delivery dates three times, and only the last one was met. It might be a good move on SVB's part to improve their delivery times. Otherwise, I hope this was an isolated incident; we'll see if the same thing happens again with our next order.
Our answer
Gentile Cliente,

ci scusiamo per l'inconveniente. A causa delle festività pasquali il servizio è stato un po' più lento del solito.

Il Suo Team SVB.
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by Mandy N. 4/9/2026
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Fast delivery and good service
Thank you for the quick processing of the order.
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by Jérôme P. Flag of France 4/9/2026
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Quality product, fast and careful delivery.
Quality product, fast and careful delivery.
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by Sebastian T. Flag of Germany 4/9/2026
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Everything was great, would gladly come again.
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by Sebastian T. Flag of Germany 4/9/2026
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Everything was great, would gladly come again.
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by Sylvain C. Flag of France 4/9/2026
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As described. Quality products.
Initial delivery time not met.
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by Michael D. Flag of Germany 4/9/2026
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Significant delay if...
...something is added after the order is placed, which is perfectly possible up to a certain point, as SVB explicitly points out.

At least in my case, this led to a significant delay in delivery, and it took considerably longer than usual for the order to arrive. Ordering over Easter might not have been a good idea either; the holidays are certainly challenging for the SVB logistics department.

Admittedly, it has ALWAYS been incredibly fast (for the last 20 years!), which can spoil you (and lead to more conservative cost calculations).

On the positive side, the packaging is showing progress in reducing plastic. Unfortunately, the packing tape with the "SVB" logo hasn't yet been replaced with an environmentally friendly alternative (yes, such alternatives exist and work).
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Shipping
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by José Alberto B. Flag of Portugal 4/9/2026
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Lost or stolen brush.
Today, 9 April 2026 at 1210 pm, UPS delivered the parcel with tracking number 1Z6655206891810093, however, the packaging was torn and open, as shown in the attached photos, and to make matters worse, part of the parcel was missing, namely the brush that belongs to the set, as shown in the attached photo.
Given that the parcel was damaged, with a large tear caused by UPSs handling of the parcel, I would appreciate it if you could inform me whether the brush, due to an oversight on your part, was not included in the packaging for transport.
If the brush was included by your services in the shipping packaging, then there can be no doubt that its loss, or its removal from your packaging, is the responsibility of UPS.
Whats more, the gelcoat bottle was not inside the packaging box.
If this is the case, I regret that UPSs parcel collection and delivery service did not adhere to the rigor and standards required in the provision of customer service.
I should point out that I intend to purchase the Fender G-Series Set (SVB Item number 25725) and SiliconeGrout Remover (SVB Item number 62391) from your company shortly, and subsequently become a more regular customer. If this situation, for which I do not consider myself responsible, is not resolved to my satisfaction, I will not purchase any further items from your company.
Therefore, as I do not believe I should be penalized, I await your response regarding what you propose to offer in relation to the matter in question.
Our answer
Dear José,

Thank you for your message.

We received your email and will take care of it.

Thank you for your undertanding.

The SVB Team
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by Lothar R. Flag of Germany 4/9/2026
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Everything to my satisfaction
The order and delivery were handled without any problems and to my complete satisfaction. Many thanks for that.
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by Burkhart B. Flag of Germany 4/9/2026
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Delivery was as fast as promised.

Thank you!
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