Excellent service!
I placed my order online on Saturday, later noticed a mistake, canceled the first order, and placed a second one online on Sunday—so far, so good. On Monday morning at 8:15 a.m., I called customer service to make sure everything had arrived correctly. The representative guided me through all my questions with great understanding and impressed me with her exceptionally friendly and professional manner. No waiting on hold, no pointless AI nonsense, and no annoyed, unmotivated call center employees.
I'm thrilled! Keep up the good work, SVB, and I'll definitely be ordering again!