Navionics charts
I ordered Navionics charts at the trade fair price. I had previously spoken to a customer service representative to confirm they would fit my chartplotter, which he confirmed. All programming attempts failed. When I contacted Navionics customer service, it turned out they didn't fit after all. Then, frustrated, I went to the SVB counter. Mr. Dörgeloh provided me with comprehensive advice and exchanged the charts without any fuss. Now that's what I call service!