I wondered why the shipping cost to the US was so high for this small order. When I opened the package and found a large heavy catalog I realized that I probably was charged so much for shipping due to the inclusion of your catalog that weighed twice as much, at least, than the two table brackets I purchased. And, on top of that, the catalog was not in English so it would not be useful even if I had wanted it.
So, as you can see, I am not thrilled by your shipping choice due to the high cost but I don't think I was given the option during the order process to select another shipping option that would have had a more reasonable cost and the option to not receive your catalog...
Our answer
We regret that the impression arose that you had to pay higher shipping costs because of our catalogue. Sorry, but that is wrong. Shipping costs have been calculated only for the ordered goods and not for additional advertisment materials.
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Wir bedauern, dass der Eindruck entstanden ist, dass Sie aufgrund unseres Katalogs höhere Versandkosten bezahlen mussten. Entschuldigung, aber das ist falsch. Die Versandkosten wurden nur für die bestellte Ware und nicht für zusätzliche Werbematerialien berechnet.
Aucun problème pour l'envoi et le suivi de la commande. Très rapide, expédié le jour de la commande. Absence de mode d'emploi en Français, mais facilement trouvé sur le net.
Voila maintenant quelques années que je commande chez SVB, jamais eu aucun problème, ni pour la qualité des produits, ni pour la livraison, toujours rapide et soignée,le tout pour des prix inférieurs à la concurrence.
Service
Shipping
Quality
by Amtonio P.
10/7/2017
I didnt need the costumer service because all come fast and certain. Friendly package.