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by Jérôme N.

3/2/2026

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Delivered, really?!

Despite being home all day, the package was not delivered to us; we still have to go around to the neighbors to try and find it.

81.996 delivery ratings

4.7 (out of 81.996 ratings)

5 Stars

(68.446)

4 Stars

(9.193)

3 Stars

(2.265)

2 Stars

(1.215)

1 Stars

(877)

98.6% recommend SVB

Advantages

Family business since 1989
Over 400,000 customers
Fast worldwide shipping
Packed ecologically

Service

Shipping

Quality

by Atwil L.

3/2/2026

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This delivery was fantastic; is the first order still in transit?

I placed an identical order starting on January 16th (1.5 months ago). Still not delivered?
Customer service sent a new, identical order without consulting me, but with a new invoice.
Delivered today, March 2nd.

I understand their goal, but I feel consultation is necessary. Especially when you create a new invoice that remains open until order 1 is delivered. But I have no control over that. Because where is order 1? (since January 16th!)
Now it's suddenly become my problem!
I don't think so...

Service

Shipping

Quality

by M2 O. 3/2/2026

Contact, verzending en levering keurig en snel verzorgd

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Shipping

Quality

by Hans-Jürgen S. 3/2/2026

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Top

The order process was friendly and professional; I would gladly order again.

Service

Shipping

Quality

by DANIEL A.

3/2/2026

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Everything perfect

Service

Shipping

Quality

by Alain T.

3/2/2026

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Saffron ring

Following my call to find out what type of ring I should buy, I received a very quick response and placed my order. Thank you for your advice and your promptness.