I was particularly impressed with the service and customer care I received. I would especially like to thank Alessandra B. for her help and the solution she provided to my problem.
As always, quick, good and competent service, and new for me, even an additional user manual and installation instructions in German via email. Great! Thank you.
UPS took the package back three times; I wasn't home. Why didn't they leave it in the mailbox? I have no idea! All other couriers usually leave the package in the mailbox, which is also large enough. After scheduling a pickup with UPS, the package wasn't available. It finally arrived later that evening. The staff at the UPS representative were unmotivated! Conclusion: I won't buy anything from SVB again if UPS delivers!
Very good. The box was slightly damaged, which isn't a problem considering the contents and the protective paper inside (some of the tape was slightly peeling off).
Yes I would order again
Service
Shipping
Quality
by Peter R.
2/6/2026
Mixed order
In spite of certain items not being in stock when order was placed and confusion about correct delivery address, the order finally arrived intact. A special thanks to Raphael of sales team who resolved the problems seamlessly.