High-quality clocks, and a beautiful gold-plated finish. No battery was included with the clock. For 300 euros for 4 clocks, you would really expect free shipping. Otherwise fine.
Branch and headquarters staff immediately endeavored to order a size that was missing from the branch's stock from the manufacturer and were successful.
What we appreciate about your company is your communication. We know from the moment we order that the item is out of stock and will be delivered in 3 weeks. Two days later, we're notified that the item will actually arrive sooner. Three days after that, we know the item has arrived and will be shipped... PERFECT!
Sail battens (125 cm) arrived coiled in a regular-sized package. Despite this, I was still charged almost €20 for bulky goods shipping. The whole thing took a sluggish four days from Bremen to Hamburg, three of which were spent processing the order at SVB. The result: the sail battens are no longer straight and the customer is angry. I probably won't be ordering from them again.