I am not happy with the service at all. I don't think Max has any respect for me.
You quoted the freight.. I paid the invoice and now you are getting me to pay UPS again for freight. Did someone from SVB pocket my money? I need to know what on earth is going on.
Our answer
Hello Benjamin Th. The coast ist not for freight (this is allready paid with our invoice). It is taxes and duty from Australia. This we could not calculate and depence from Customs.
The goods arrived well-packaged, but the delivery service simply rang the doorbell and left the package at the door without waiting for someone to come and accept it. This seems to be common practice these days. If something goes missing, it's no wonder customers become dissatisfied.
My holidays for working on the boat unfortunately coincide with the holidays of the local dealers. A prompt and reliable delivery from Bremen is therefore a welcome solution.