Unfortunately, quite a few things went wrong this time.
Unfortunately, I wasn't satisfied this time. Accessibility, processing, and delivery time—there's no other way to put it—were all inadequate. If you're really interested in the details, feel free to contact me again personally. However, one detail that bothered me the most was the constant refrain from all the employees involved: "We're too busy, it's peak season." I believe that a customer shouldn't be held responsible for inadequate staffing and shouldn't be the one to blame or suffer the consequences.