I had a problem with one of the products on my order. After a satisfactory resolution, I received a return label for a refund and was able to reorder the correct product.
Thank you for your attentive and responsive customer service. Franck DESSAUX, a consistently satisfied customer after numerous orders.
DHL took an excessively long time to ship my package; they only update the tracking information every two days instead of daily. Upon arrival in Spain, it was transferred to another shipping app, CTT. I usually buy from the USA, and FedEx shipments are impeccable, fast, and they update the information several times a day.
Our answer
Hola Claudio,
Lamentamos los retrasos del envío con DHL. Tendremos en cuenta sus comentarios para mejorar el servicio. Por favor tenga en cuenta que también ofrecemos la opción de envío con UPS.
The delivery arrived very quickly here in Spain. I'm deducting a star this time because the consultant recommended Sika 522 for sealing the through-hull fitting in the underwater area, and I ordered that as well. However, Sika 291i is a significantly better sealant.