The variety and quality of the products offered in the catalog is excellent. The packaging is thoughtful, but DHL delivery to my home in Switzerland is always a problem. I have to rely on a "Pick-Up Point," and it's a hassle...
DHL is terrible. They say they were at the door and we weren't home, which is a lie. You have to go pick up the package yourself the next day.
DHL was terrible as always. They claim they were at the door and we weren't home, which is a lie. You have to go pick up the package yourself the next day.
Despite ordering by phone, the delivery was quick and straightforward. Luckily, I was home the next day and was able to unexpectedly receive the package. This saved me a long bike ride to the DHL depot. Sending it by regular mail might have saved me some of the postage costs. Thank you for the prompt processing of my order.
Super professional, everything runs quickly and smoothly.
I am very satisfied with the delivery, the ordering process, and the customer service. I will definitely order again, but a voucher or free shipping would be nice.
Living on a boat full-time, it is always hard to find the equipment that we want and get it delivered in a timely manner to where we want it. SVB excels at stocking and delivering these hard to find items to cruising sailors. We couldnt be happier with the service and the products. Well done!