a happy SVB customer holding a quickly delivered package

Delivery reviews overview

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Shipping
Quality
by Beate L. Flag of Germany 5/20/2026
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The ordering process is poorly automated.
No real feedback, just automated tickets. It probably works if everything is fine. It won't work if there are problems.

80.875 delivery ratings

4.7 (out of 80.875 ratings)
5 Stars
(67.487)
4 Stars
(9.087)
3 Stars
(2.239)
2 Stars
(1.199)
1 Stars
(863)
98.6% recommend SVB
Advantages
  • Family business since 1989
  • Over 400,000 customers
  • Fast worldwide shipping
  • Packed ecologically
Service
Shipping
Quality
by Luigi S. Flag of Italy 5/20/2026
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Mast halyard cleats
Fast delivery and good quality product
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by Nils T. Flag of Germany 5/20/2026
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Sensational
Incredibly fast delivery!

A big thank you to the entire team, you all do a fantastic job and make the impossible possible!

Best regards
Service
Shipping
Quality
by Turhan E. Flag of Spain 5/20/2026
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Owner of the Barbarosa ship
I placed an order on May 12, 2026, and the app gave me a delivery date of May 18, 2026, with the extra UPS fee. The next day, I called SVB to expedite the process, and they told me I would arrive at the destination on Friday, May 15, or Saturday, May 16, 2026. I have an appointment to paint at the boatyard on May 18, 2026. However, when UPS received the product from SVB, they gave me a delivery date of May 20, 2026. We expect that the boatyard will be later, so they would have to paint on May 20 to get out on the water on Friday. Finally, the package arrived, and when I opened the box, there were three buckets of paint instead of four. I had already paid for four buckets on the invoice, and we received three. Now we have to use a different brand of paint, which we hope is compatible with International Micron 300.
Our answer
Buenos días Turhan,

Lamentamos sinceramente esta incidencia con su pedido y los inconvenientes ocasionados.
Nuestro equipo de servicio al cliente ya esta atendiendo a su reclamación enviada a través de correo electrónico.

Cordialmente,
El equipo de SVB
Service
Shipping
Quality
by Mario P. Flag of Germany 5/20/2026
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Super fast shipping
Every purchase is shipped super fast.
Shipping
Quality
by Thomas B. Flag of Germany 5/20/2026
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Always well informed
You will be regularly kept up to date on the current status of your order/shipment(s).
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by Peter T. Flag of Germany 5/20/2026
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Reliable and fast
Everything great
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by Silvio R. Flag of Italy 5/20/2026
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Excellent service
Fast and effective assistance
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by Gunter M. Flag of Germany 5/20/2026
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Delivery
Perfect delivery on schedule
Service
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by ROBERTO B. Flag of Italy 5/20/2026
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precise, fast and even an email with instructions. Perfect.
everything is excellent
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by Roland B. 5/20/2026
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Bomar seal
Excellent advice and fast delivery!

Highly recommended, great service! Thanks so much!
Shipping
Quality
by Regis S. 5/20/2026
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A bit long, but the order was placed during the long weekends over the public holidays.
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by alex B. 5/20/2026
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Everything was great as always!
Number 1! Everything always runs smoothly.
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by Michael L. Flag of France 5/20/2026
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Very happy with the product and service.
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by Juan P. Flag of Spain 5/20/2026
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Everything is fine.
Shipping
Quality
by Walter P. Flag of Germany 5/20/2026
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Total chaos at UPS
I have been a customer of yours for many years – and have never had any reason to complain.

The order was placed on May 11th and was delivered today, May 20th, by UPS.

I consider this an unusually long wait, especially considering it was a public holiday.

Initially, UPS announced delivery for May 13th.

We waited in vain.

Then UPS changed the delivery date to May 15th.

The delivery didn't arrive on May 15th either.

Since we wanted to use the product over the weekend, we then bought it locally at Bauhaus.

Then delivery was supposed to take place on Monday.

I believe UPS's claim that delivery was impossible is a pretext. Today, the package was simply left on the doorstep. That would have been possible on any other day as well.

Should UPS attempt to prove a delivery attempt based on the vehicle's GPS data, I find this implausible.

1. There was no UPS notification in the mailbox (located right next to the front door).

2. A neighbor observed during another delivery attempt that the driver stopped briefly in front of the parking lot but did not get out and drove off after a few seconds. He also received a notification that the package could not be delivered.
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by Bernd S. Flag of Germany 5/20/2026
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Perfect as always.
Perfect as always.
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by Uwe C. Flag of Germany 5/20/2026
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The first shipment was poorly packaged.
The first delivery was poorly packaged and also late. When I reported the defects, the return process wasn't clearly communicated initially. I only received a return label after contacting them personally. The usual quality wasn't there.
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by Detlef R. Flag of Germany 5/20/2026
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Simply
No waiting time on the phone, quick and truly competent advice. Fast delivery. The warranty claim process was also easy. Keep it up.
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Shipping
Quality
by Jean-Marie A. Flag of France 5/20/2026
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Unexpected delivery
I have already reported that the delivery was brought forward by 24 hours without prior notice (message a few minutes before the delivery...). I was able to collect the package at the delivery point.
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