Lofrans X2 with drum
I needed to replace my anchor windlass. I specked the correct winch, especially the gypsy for my UK 10mm chain. You sent to me an anchor winch with the incorrect gypsy. You replaced the gypsy, but it took a long time and I had to pay the import duty on the replacement gypsy. I believe you should reimburse me the cost of what I paid the South African customs. I also suggest you include both ISO & DIN gypsies when its for 10mm chain, as there was no indication on the packing box referencing which gypsy it was before opening the box. I have fitted the Lofrans X2 and now I have a working anchor windlass.
Please pass my sincere thanks to Stanley whos without his help, the problem; your problem, would not have been resolved.