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1
Peer K
Whitstable, United Kingdom
About Peer K
SVB customer since 6/6/26
Watersports enthusiast since
Starfish Collector
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TRUMA
Gasfernschalter GSE Caravan
Relay broken after a short time - no support
I wouldn't buy it again! After a few months of operation (but still under warranty) the relay stopped working. I wrote to SVB and asked if I could send the relay back. A few days later I received a reply from Truma forwarded by SVB - Truma should be sent the relay and control panel for inspection. Why do I actually have to clarify something with the manufacturer - my contractual partner was SVB! From the letter from Truma it was clear that this was probably an operating error - it's about on/off - what could I have done wrong? As I had already made the cut-out for the control unit in my panel, I didn't want a hole there and had to order the whole thing again, costing over EUR 320 for a simple remote switch!!! Weak of SVB and very weak of Truma!!!
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