Customer ratings

Great service and fast shipping

Nice while it lasted. Good resolution and reasonable range. However, it failed after 3 years. It just stopped working one day. The transducer gets hot while powered on, nothing else. No physical damage.
Just out of warrant. Garmin's only suggestion is to buy a new transducer.

Installed correctly, unfortunately it goes wrong in a completely random way.
When I contacted Garmin they were never of any help, in practice the transducer works perfectly except for making errors randomly and totally unmotivated.
In practice, PS51 FAILURE appears on the plotters in full screen and the message remains superimposed, no longer allowing any operation, this message appears on all displays (4) so that during navigation it blocks the entire navionics or if I am navigating I lose cartography, navigationroute and all functions.
The entire system must be turned off and on again, hoping that it does not crash again shortly thereafter.
It is absolutely not a product worth the cost considering that it nullifies all the system redundancy by blocking non-associated functions.
Very bad.
SVB service - always excellent, I will ask them to resolve it given that GARMIN assistance, although contacted several times, was not only unsatisfactory but above all useless (no solution)

It broke down twice within 3 years. Although Garmin replaced it, its poor quality and unreliability made it a bad investment.

Each time the probe works 1 to 3 years max then only indicates the water temperature. The probe function burns out for no reason. Garmin tells me it has not heard of this kind of problem, and yet....
The assembly is nevertheless very basic The Ethernet socket plugged directly into the Garmin plotter, and the 12V power supply connected to the battery (via a switch to cut it off when the boat is not in use). In short, incomprehensible! The quality is not there for this product which ultimately is absolutely not worth its price.
Exchange in after-sales service out of warranty billed almost €300 excluding tax each time!!!
For me Garmin is finished, there are other plotters just as good and much cheaper for each option.