The order was just properly delivered on a second try as on the the first delivery all items were loststollen on UPS transit. I know this is not a direct SVB fault, but I presume it will be considered when you rating UPS service.
I was actually asked during my shopping trip in the store why I came all the way to Kiel when we're moored on the west coast with our yacht. That's partly because I simply love the atmosphere in the store. You just feel comfortable there!
The box arrived damaged. UPS didn't even bother to call me and preferred to leave the package at a pickup point, forcing me to go there myself. No issues for SVB.