That has never happened to me at SVB before.
The ordered faucet didn't arrive in its original packaging. There were no instructions or installation guide included. The parts were loosely packed in a cardboard box. The small amount of paper provided to fill the box wasn't enough. Due to the faucet's weight (brass), it was constantly being tossed around. Consequently, the box was quite battered and had to be repackaged by DHL. However, there was no material damage.
I will still order from SVB again.