Delivery reviews overview

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by Camille F. 6/5/2026

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Correctly and quickly

80.347 delivery ratings

4.7 (out of 80.347 ratings)

5 Stars

(67.038)

4 Stars

(9.033)

3 Stars

(2.228)

2 Stars

(1.191)

1 Stars

(857)

98.6% recommend SVB

Advantages

Family business since 1989
Over 400,000 customers
Fast worldwide shipping
Packed ecologically

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by Emanuel Pedro G.

6/5/2026

Good products

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by Enzo S.

6/5/2026

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The product corresponds to the description

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by Jörn P.

6/5/2026

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Professional vest maintenance

I sent in my inflated life jacket. The order confirmation took a long time to arrive, but the jacket was professionally serviced. It came with a certificate, inspection sticker, and good shipping. If you don't mind the wait, I highly recommend them.

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by Gregor B. 6/5/2026

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Simple, good!

The product is well described.

Shipping and packaging are adequate.

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by Ingrid G. 6/5/2026

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Sun hat, lightweight, comfortable to wear and folds up small

The first hat was unfortunately too small, as my head size was borderline for SM. The larger hat in LXL now fits perfectly, and the delivery was very fast.

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by Dominique K.

6/5/2026

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As ordered

Received, thank you very much.

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by Christa A.

6/5/2026

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Great, would gladly do it again.

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by Jan P. 6/5/2026

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Everything went smoothly and was customer-oriented.

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by Thomas G.

6/5/2026

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Very fast delivery

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by Manfred S.

6/5/2026

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Old-school specialist retailers

Reliable as always! Prompt delivery and expert advice for over 20 years.

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by Staub T.

6/5/2026

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Excellent service

A delivery error on our part was corrected by customer service so that the required goods arrived on time. Thank you!

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by Anja S. 6/5/2026

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Fast delivery, uncomplicated ordering

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by Wilfried W.

6/5/2026

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As always, reliable and good.

Unfortunately, DHL didn't deliver to my house, but to my neighbor, even though I was home.

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by Dejan C.

6/5/2026

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Great!

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by Christiane M.

6/5/2026

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Hello
As usual, the order processed by SVB was perfect, and the five issues concern only SVB, with special mention to Antoine and Filipe, my contacts. However, the delivery handled by DHL was a disaster!

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by Lars S.

6/5/2026

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It's a shame that you no longer offer return labels.

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by Wilfried K.

6/5/2026

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Everything in stock

Nice and quick

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by Benjamin R.

6/5/2026

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Things went quite wrong this time.

First, I was told everything could be picked up in Bremen or Kiel. So I headed to Kiel, then found out that shipping to Kiel would cost €200. While waiting for the delivery at the port in Kiel, I called to ask when it would arrive (so I wouldn't be stuck in port for 10 days and have to pay another €300).

I was told everything was available at the branch in Kiel (including the 3.3m long track), so I walked there for an hour to find out, with the help of some really friendly staff, that the information I'd received over the phone was completely wrong. The branch manager also did a great job and even helped me with the arrangements so I wouldn't have to walk there and back for another hour.

Anyway, the parts were supposed to arrive soon, so I decided to stay put and trusted that everything would be there in 1-2 days (after the holiday), since it was supposedly ready for shipment. In the end... It took another 10 days or so for the last two parts to finally arrive.

All the back and forth, the incorrect information, and the poor communication were really unpleasant.

In the end, I even received an invoice even though the parts had already been paid for at the store.

The small discount on shipping costs and the consistently friendly staff helped keep me from being completely fed up. But the processes definitely need to be improved.

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by Manuel J.

6/5/2026

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an excellent treatment

Product availability and value for money are good.

A real plus is the availability of technical data sheets, which indirectly provides online advice, helps with finding the right product, etc. This is a very valuable service, especially with the delivery of each technical data sheet by email.

I order from SVB every year.

The only downside this year was that the packaging was damaged upon delivery, and one can of paint was damaged, but it didn't cause any problems.

I highly recommend SVB.

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