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Delivery reviews overview

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Shipping
Quality
by Thomas G. Flag of Germany 6/5/2026
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Very fast delivery

80.358 delivery ratings

4.7 (out of 80.358 ratings)
5 Stars
(67.049)
4 Stars
(9.033)
3 Stars
(2.228)
2 Stars
(1.191)
1 Stars
(857)
98.6% recommend SVB
Advantages
  • Family business since 1989
  • Over 400,000 customers
  • Fast worldwide shipping
  • Packed ecologically
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by Manfred S. Flag of Germany 6/5/2026
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Old-school specialist retailers
Reliable as always! Prompt delivery and expert advice for over 20 years.
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by Staub T. Flag of Germany 6/5/2026
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Excellent service
A delivery error on our part was corrected by customer service so that the required goods arrived on time. Thank you!
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by Anja S. 6/5/2026
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Fast delivery, uncomplicated ordering
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by Wilfried W. Flag of Germany 6/5/2026
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As always, reliable and good.

Unfortunately, DHL didn't deliver to my house, but to my neighbor, even though I was home.
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by Dejan C. Flag of Germany 6/5/2026
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Great!
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by Christiane M. Flag of France 6/5/2026
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Hello
As usual, the order processed by SVB was perfect, and the five issues concern only SVB, with special mention to Antoine and Filipe, my contacts. However, the delivery handled by DHL was a disaster!
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by Lars S. Flag of Germany 6/5/2026
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It's a shame that you no longer offer return labels.
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by Wilfried K. Flag of Germany 6/5/2026
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Everything in stock
Nice and quick
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by Benjamin R. Flag of Germany 6/5/2026
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Things went quite wrong this time.
First, I was told everything could be picked up in Bremen or Kiel. So I headed to Kiel, then found out that shipping to Kiel would cost €200. While waiting for the delivery at the port in Kiel, I called to ask when it would arrive (so I wouldn't be stuck in port for 10 days and have to pay another €300).

I was told everything was available at the branch in Kiel (including the 3.3m long track), so I walked there for an hour to find out, with the help of some really friendly staff, that the information I'd received over the phone was completely wrong. The branch manager also did a great job and even helped me with the arrangements so I wouldn't have to walk there and back for another hour.

Anyway, the parts were supposed to arrive soon, so I decided to stay put and trusted that everything would be there in 1-2 days (after the holiday), since it was supposedly ready for shipment. In the end... It took another 10 days or so for the last two parts to finally arrive.

All the back and forth, the incorrect information, and the poor communication were really unpleasant.

In the end, I even received an invoice even though the parts had already been paid for at the store.

The small discount on shipping costs and the consistently friendly staff helped keep me from being completely fed up. But the processes definitely need to be improved.
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by Manuel J. Flag of France 6/5/2026
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an excellent treatment
Product availability and value for money are good.

A real plus is the availability of technical data sheets, which indirectly provides online advice, helps with finding the right product, etc. This is a very valuable service, especially with the delivery of each technical data sheet by email.

I order from SVB every year.

The only downside this year was that the packaging was damaged upon delivery, and one can of paint was damaged, but it didn't cause any problems.

I highly recommend SVB.
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by Holger L. Flag of Germany 6/5/2026
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Everything's great, as always.
Good prices. Hassle-free ordering. Just as you'd want it.
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by Mike J. Flag of United Kingdom 6/5/2026
Still waiting!
Despite constant chasing my order has not yet been delivered. I final got an email saying that a warehouse in Athens had the item, but it would not delivered until the beginning of next week.
When we ordered the oven the website information said delivery 4-7 days !
The tracking was next to useless and purely recorded the date it was shipped. No updates were given other than reply emails to our complaints.
Very poor service.
Our answer
Hello Mike,

Yes, you’re right – delivery times to mainland Europe are around 4–7 days. Greece is a different matter. We do not make any commitments regarding delivery times or transport costs in Greece. It is impossible to predict transport costs and delivery times in advance for every Greek island and small port. Some islands are only served by supply vessels once or twice a week. If the ship is full, it can happen that a pallet is left behind and has to wait for the next one. Unfortunately, there is nothing further we can do about this.
The tracking shows that the parcel is given to a local carrier and it is ship to island leros.
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by Wolfgang C. Flag of Germany 6/5/2026
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That's how I imagine it
The ordering process, from order placement to delivery, is exactly as a customer would want it. Please keep it that way!
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by Giordano F. Flag of Italy 6/5/2026
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Optimal
Everything OK
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by Axel F. 6/5/2026
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Everything's great
From ordering to receiving the product, everything was fine.

Intact, undamaged, great!
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by PHILIPPE P. Flag of France 6/5/2026
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Alright
Fast order and delivery, well packaged, nothing to complain about.
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by Dieter Z. Flag of Germany 6/5/2026
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Order
Excellent advice, immediate delivery, flawless goods
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by Jean-jacques T. Flag of France 6/5/2026
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Meets my expectations
No complaints about the service overall.
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by EDUARDO V. Flag of Spain 6/5/2026
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IT TOOK 1 MONTH
Delivery took 1 month
Our answer
Hola. Como ya se le comentó por correo, ese artículo no lo teníamos en stock y tuvimos que esperar que el fabricante nos suministrara la mercancía. Por eso hubo tanto retraso. Su equipo SVB
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