a happy SVB customer holding a quickly delivered package

Delivery reviews overview

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Service
Shipping
Quality
by Philippe R. Flag of France 4/21/2026
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Delivery
UPS delivered on time, but it's a shame the planned delivery point was changed to a more distant one. The package was well-packaged and arrived in good condition.

81.505 delivery ratings

4.7 (out of 81.505 ratings)
5 Stars
(68.028)
4 Stars
(9.144)
3 Stars
(2.253)
2 Stars
(1.210)
1 Stars
(870)
98.6% recommend SVB
Advantages
  • Family business since 1989
  • Over 400,000 customers
  • Fast worldwide shipping
  • Packed ecologically
Service
Quality
by Dr.Thomas S. Flag of Germany 4/21/2026
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Excellent service
Service
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Quality
by LEONARDO S. Flag of Italy 4/21/2026
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easy purchase tub range of products punctual delivery
Shipping
Quality
by Vanessa C. Flag of Spain 4/21/2026
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Great
While I wait to test the product, I can already comment on the fast and efficient delivery, as well as the packaging and overall appearance of the product, which all look excellent. I'll provide more details later.
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Shipping
Quality
by Anja G. 4/21/2026
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Everything's great, except for the double charge.
The amount was debited twice, once by SVB Bremen and a second time by a Belgian bank. This is likely a criminal activity. I had to have my account blocked so that the second transaction could be reversed.
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Shipping
Quality
by Kurt M. Flag of Austria 4/21/2026
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Incredibly fast shipping
Relatively high shipping costs, but the item was shipped to the USA quite quickly and arrived on time – thank you SVB. What was surprising, however, were the additional costs charged by the shipping company for import and handling. Ultimately, the shipping cost four times as much as the product itself, but we received it extremely quickly, and we were aware of that – apart from the additional costs. Extremely reliable and fast shipping, as always – perfect!
Service
Shipping
Quality
by Kurt M. Flag of Austria 4/21/2026
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Super fast shipping
As always - fast shipping and easy handling. My favorite shop.
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Quality
by Martin F. Flag of Germany 4/21/2026
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Delivery time should not be underestimated.
The product is good, but you shouldn't need it urgently; the shipping preparation takes a really long time. It used to be better.
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Shipping
Quality
by Fritz T. Flag of Switzerland 4/21/2026
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Isotherm DR49
The Isotherm DR49 is unfortunately unsatisfactory in terms of value for money. The quality and workmanship do not match the price. Furthermore, the compressor is too small and the cooling fins are undersized; it lacks sufficient cooling capacity. I cannot recommend this refrigerator.
Service
Shipping
Quality
by Pascal V. Flag of France 4/20/2026
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Packaging and delivery were nonexistent.
Putting a 9 kg piece of toothpaste, which was about 19 cm long, in a 26 cm box with just three sheets of paper around it is wishful thinking. I sent you the result with photos. The jar is dented all over, the lid is warped, and therefore unusable because it doesn't close. I sent you a complaint about this. I still haven't received a response. As for the delivery, I'm used to having things delivered to my home. And no, having a delivery driver call me twice and tell me he's downstairs, in the street, when I live in a high-rise building? All the other delivery drivers go right up to my building entrance. Not him. I had to get dressed in a panic to go downstairs to get my package. With back pain, it's very difficult. The result upon opening it is that everything inside is wrecked. Let's get a response from you. This is the second time I've had a problem with a can of antifouling paint from you that wasn't packaged at all. No bubble wrap, no extra cardboard. Simply thrown into a cardboard box.
Shipping
Quality
by PATRICK B. Flag of France 4/20/2026
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Fast delivery, quality product.
Fast delivery, quality product.
Service
Shipping
Quality
by Yann L. Flag of France 4/20/2026
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Excellent value for money and super fast delivery. Top-notch packaging. Thank you.
Shipping
Quality
by Emmanuel A. Flag of France 4/20/2026
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Very well packaged, reliable.
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Quality
by Volker N. Flag of Germany 4/20/2026
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Good service
Simple and fast delivery. The shop is very user-friendly. Great service, including an extra email with the manual for the ordered product (Vetus water filter).
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Shipping
Quality
by Philippe C. Flag of France 4/20/2026
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UPS France, or how to tarnish the seller's image
Late delivery, consistently inaccurate UPS information ("we'll deliver tomorrow," actually 3 days later, and without any notification from UPS; "we'll deliver to your mailbox," actually they deliver to a pickup point, without providing the address).

I'll stop there, but frankly, what amateurishness.

The only star in this review is for SVB's packaging, which is always top-notch.
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Shipping
Quality
by Robert F. 4/20/2026
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OK
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Quality
by Andrea W. Flag of Greece 4/20/2026
Ordered life vests in store with delivery to the Med
After having used SVB for several years, I visited the store in Bremen where I tried and order new life vests.
The friendly and knowledgeable SVB team were super helpful!
We had the order shipped directly to the boat and look forward to seeing it in a few weeks.
I will definitely continue to use SVB! as well as recommending the derive to other sailors.
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by Felix G. 4/20/2026
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Very urgent order, very friendly, and everything worked out.
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by Ralf M. Flag of Germany 4/20/2026
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Very reliable
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by Uwe K. Flag of Germany 4/20/2026
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Anytime
Very good, as usual!
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