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Service

Shipping

Quality

by Emilio G.

4/2/2026

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EXCEPTIONAL customer service

We went from an order with 2 problems on 2 items, to having a replacement and a full refund, I would say this deserves 6 stars, truly excellent customer service, I have been buying from them for years, I will continue to do so, highly recommended, well done!!!!

81.665 delivery ratings

4.7 (out of 81.665 ratings)

5 Stars

(68.165)

4 Stars

(9.158)

3 Stars

(2.255)

2 Stars

(1.213)

1 Stars

(874)

98.6% recommend SVB

Advantages

Family business since 1989
Over 400,000 customers
Fast worldwide shipping
Packed ecologically

Shipping

Quality

by François-Xavier V.

4/2/2026

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Fast delivery

Delivery time 3 days to Marseille. Great and thank you!

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by Egbert G.

4/2/2026

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The best marine mail order company

I've been ordering from SVB for years and am completely satisfied. Competent advice, friendly staff, and excellent product quality—what more could you want? Everything went perfectly with this order as well.

Thank you so much!

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by Andre W.

4/2/2026

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Order

It's all ok!

Service

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by Dirk S.

4/2/2026

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Super fast

Excellent service
Very quick response
Very fast payment and shipping
Keep it up!!

Service

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Quality

by Jürgen K.

4/2/2026

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Orderly

Super fast delivery. Again and again.

Shipping

Quality

by Christian C.

4/2/2026

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Order 3867871

The UPS driver didn't deliver to my home, and I had to drive 20 km to pick up my package. I was home on the scheduled delivery date and time, and the driver didn't call me.

Also, the package had a small hole, and two connectors (reference 15939) are missing. What should I do?

If needed, I can provide a photo of the hole in the box and the torn paper sleeve containing the connectors.

Thank you,
Christian

Shipping

Quality

by Alain V.

4/2/2026

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Satisfied with the items but...

Satisfied with the items, but my order from March 25th wasn't delivered until April 10th.
The package remained "in preparation" for several days.
Shipping costs are still too high for small orders...
Despite this, I still recommend SVB.

Service

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Quality

by Philippe B.

4/2/2026

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Fast delivery and exactly as requested

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by Franck G.

4/2/2026

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Pleasant surprise

The photo on the website did not show that the toilet motor would be delivered with the macerating turbine and seals!

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by Sabine R.

4/2/2026

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Unsatisfied

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by Thorsten W.

4/2/2026

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Super.....

...fast processing and fast delivery, so I can use the weekend to process the ordered goods!

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by Tobias V.

4/2/2026

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Optimal

Always precise

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by Rasa D.

4/2/2026

Everything was OK

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Quality

by Monika B.

4/2/2026

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This time absolutely nothing worked.

First off, we are generally satisfied with SVB and will order from them again. However, this time the service was simply poor. We placed a large order (electronics, anchor, anchor chain, dinghy, electric winch, etc.) with pallet shipping.

We repeatedly stated that we wanted one complete delivery, not partial deliveries. Everything was to be delivered together on one pallet. We also needed to know the delivery date well in advance, as we both work full-time and need to arrange for acceptance. Initially, some items were backordered, which wouldn't have been a problem at all. Then things started to go wrong. Suddenly, we received emails about partial shipments being sent, emails from UPS indicating delivery the following day, and to top it all off, the delivery address was incorrect. I immediately contacted SVB but haven't received a reply to this day. The same thing happened with the second delivery, which is now going to a completely wrong address. Again, no response from SVB.

We had communicated everything so clearly: why, where it should be delivered, and please, please, with some advance notice – just a little communication would have been appreciated. None of it worked, and I'm emailing and running back and forth trying to organize everything on top of work. Right now, I'm absolutely furious! Incidentally, this isn't the first time we've requested a single delivery, only to have partial deliveries made suddenly and without any prior notice.

Shipping

Quality

by Guy M.

4/2/2026

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As ordered

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Quality

by Burghard M.

4/2/2026

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I'm satisfied.

Initially, there was some uncertainty - but then everything went well.

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by Arnaud J.

4/2/2026

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Fast

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Quality

by Armin E.

4/2/2026

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Everything's great, thank you!

very good quality

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by Bernd A. P.

4/2/2026

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