Overall, the order and delivery were handled correctly, but the final delivery was unsatisfactory. UPS left the package at a pickup point, claiming they couldn't deliver it because the recipient wasn't home, which is false. They simply didn't want to come to the address.
UPS delivery chosen over the site is late and you call them and you never get an answer, then you're switched to an automated phone system after 10 minutes. Unbearable.
We went from an order with 2 problems on 2 items, to having a replacement and a full refund, I would say this deserves 6 stars, truly excellent customer service, I have been buying from them for years, I will continue to do so, highly recommended, well done!!!!