Long delivery time and inability to resolve the issue with UPS. The problem stemmed from one package having an incorrect name (first name instead of last name), and the second package lacked a name and address. SVB was able to resolve the issue directly with UPS and the package was delivered to a pickup point.
I recommend that SVB use the correct name and address to avoid delivery delays.
Otherwise, the product matches my order, and I appreciate SVB's wide selection. The packaging is perfect.
Excellent product! The only downside was a misunderstanding on the first delivery, but it was resolved brilliantly after a phone call. The customer service was pure excellence. Thanks again
It took 11 days for the package to arrive since I paid for it.
Yes I would order again
Our answer
Hola Miguel,
El envío de la mercancía se realiza una vez recibido el pago. En este caso, el pago por transferencia bancaria se recibió el lunes y la entrega se realizó en 5 días laborables, lo cuál esta dentro del plazo habitual para el tipo de envío seleccionado.
The replacement device was delivered quickly. Notification from SVB worked well, and the goods arrived here in Lagos, Portugal, safely and on time, as has been the case for many years.
Order and delivery were excellent! The opening pulley was a bit disappointing in terms of rope quality! I would have preferred Dyneema!
Yes I would order again
Service
Shipping
Quality
by Alar A.
3/9/2026
Alar
Very fast and correct. Thanks.
Service
Shipping
Quality
by Patrick S.
3/9/2026
First rate
I placed my order on their excellent website, very simple to navigate. My goods were dispatched the same day via DHL, arrived at my marina in Greece a few days later. Very easy to track my package. My goods were very well packaged. Would highly recommend this company.