Delivery reviews overview

Our reviews are 100% real!

Shipping

Quality

by Erwan J.

3/5/2026

Translated automatically
Show original text

Delivery on time

The delivery was quick, as expected.

However, I wasn't notified of its arrival at the depot. Having been informed of an imminent arrival, but having received no further updates, I went directly to the depot two days later and was pleased to find the package, but without having received an email notification.

Please note that the UPS Access Point indicated on the website in Le Pouliguen no longer exists.

81.943 delivery ratings

4.7 (out of 81.943 ratings)

5 Stars

(68.404)

4 Stars

(9.187)

3 Stars

(2.262)

2 Stars

(1.214)

1 Stars

(876)

98.6% recommend SVB

Advantages

Family business since 1989
Over 400,000 customers
Fast worldwide shipping
Packed ecologically

Service

Shipping

Quality

by Marc D.

3/5/2026

Translated automatically
Show original text

Ras

Delivery within a reasonable timeframe

Service

Shipping

Quality

by Silvia M.

3/5/2026

Translated automatically
Show original text

Great service, this time the delivery was very fast

Everything was perfect and of excellent quality. Shipping was super fast this time! Thank you.

Service

Shipping

Quality

by Patrice P.

3/5/2026

Translated automatically
Show original text

Excellent product!

A minor issue with UPS was resolved very quickly by the SVB team. Very professional as usual!

Service

Shipping

Quality

by Peter J. 3/5/2026

Translated automatically
Show original text

I was thrilled, as always!

Service

Shipping

Quality

by Philipp H.

3/5/2026

Translated automatically
Show original text

SVB has never disappointed me

Everything worked out perfectly. Thank you!

Service

Shipping

Quality

by Axel L. 3/5/2026

Translated automatically
Show original text

Perfect as always.

Courteous, fit and friendly as always

Service

Shipping

Quality

by Bernhard R.

3/5/2026

Translated automatically
Show original text

Andersen has changed the contents of the set - the product image is no longer accurate.

First, the positives: Fast delivery, and they even sent maintenance instructions by email!

Now the negatives: I have size 16 winches and I'm annoyed with Ronstan & Andersen.

Since the packaging contents were changed, it looks like this: There's only one snap ring in the box, but there are four extra pawls (which don't fit) and eight coil springs (which also don't fit anywhere).

So I have to throw away half the parts because they don't even exist in my winch.

The price of "only" €47.50 (!) suggests very expensive parts. Having to throw away half of them, meaning €23.75, really hurts.

If I only need the springs for the pawls, I can buy a spring service kit for "only" €25.95 (!)

But even then, half the springs don't fit, and out of €26, I'm throwing away €13 worth of coil springs. That's €2.60 per pawl spring (!!!). It's a bit better with Harken; for €16, you get four pawls and eight springs.

When these parts (resources!) are wasted to this extent, you can no longer believe the manufacturer justifies the price. The price is then only justified because customers are dependent on these parts and have no alternatives. And that's exactly where the problem lies.

This pricing policy infuriates me.

SVB sent me a return label and would take the item back. But I need the few parts that do fit.

Service

Shipping

Quality

by Christel M.

3/5/2026

Translated automatically
Show original text

Fast delivery. Well packaged.

Service

Shipping

Quality

by Francesco C.

3/5/2026

Translated automatically
Show original text

Perfect

All good, as always, very satisfied!

Service

Shipping

Quality

by Anke P. 3/5/2026

Translated automatically
Show original text

Again and again

Fast, high quality, and competent.

Service

Shipping

Quality

by Richard W.

3/5/2026

Air or Sea?

As an overseas client needing the part in a hurry I asked for courier by air.
It worked well, quicker than expected.
Last time it took weeks and weeks, I did not realize that default delivery is DHL surface, not air.
In the BVI we only know DHL air!
Very happy this time!

Service

Shipping

Quality

by Sergej S.

3/5/2026

Translated automatically
Show original text

Quick and helpful

Fast delivery and customer support that responds quickly to questions.

Definitely recommended!

Service

Shipping

Quality

by William K.

3/5/2026

Translated automatically
Show original text

Perfect!

Like all my purchases from SVB, everything is perfect. Excellent prices. Delivery on time. Plus, SVB sent me the installation and user manuals in PDF format. What more could you ask for?