Unacceptable delay of 10 days to send something to Spain
I sent an email and I still wait for a response. Now I have received my products but the service has been poor to very poor
Our answer
Dear Customer,
Thank you for contacting us, and we sincerely apologize for the delay in the delivery of your order.
You are absolutely right — shipments to Spain via DHL are normally delivered much faster. Unfortunately, this delay is due to circumstances beyond our control within the DHL delivery network. We understand how frustrating this can be and truly regret the inconvenience caused.
Thank you very much for your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us.
The SVB Team
Service
Shipping
Quality
by Jaap M.
1/22/2026
easy to order and fast delivery
All as it should be. Excellent selection, reasonable pricing and ffast delivery. Why go elsewhere?
I bought the winch at the boat show in Düsseldorf on Monday and it was delivered to me on Wednesday – I don't think it gets any faster than that. Excellent service and congratulations to SVB and the shipping department!