The paint containers all arrived damaged, as they were not packaged properly!!!
Our answer
Gentile Cliente,
ci scusiamo per il disagio. Ci invii gentilmente le foto della merce danneggiata al nostro indirizzo e-mail: [email protected] Il nostro reparto postvendita si metterà in contatto con Lei al più presto.
Everything was perfect!!! Even for the motor replacement (from a short stem to a long stem, which I had ordered incorrectly), the assistance I received was prompt, efficient, and effective. Thank you for your kindness and professionalism throughout the assistance process.
Pleasantly surprised to receive a PDF with processing instructions without even requesting it! This should make the processing go smoothly in the spring. Thank you very much, and Merry Christmas and a Happy New Year! Keep up the good work!
Order received quickly and exactly as described, well packaged, great! However, the change of delivery address that I requested from UPS was not taken into account; this service needs improvement. Luckily, a relative received the package at my home; otherwise, I don't know where it would have been. This is a serious point not to be overlooked when ordering equipment. Is the SVB catalog no longer included in the packages?