UPS's delivery tracking is TERRIBLE.
This is a company that clearly doesn't care about its customers.
Even after changing the delivery date, the poor delivery driver (who was also very nice and friendly) wasn't aware of the change. I won't even mention how complicated it is to register on the UPS website; it's like something out of a never-ending soap opera.
In short, SVB is fine, but choose a different delivery service than UPS.