a happy SVB customer holding a quickly delivered package

Delivery reviews overview

Our reviews are 100% real!

Service
Shipping
Quality
by Michael B. Flag of Germany 12/3/2025
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Best cleaner ever
Fast delivery, good product, would gladly order again

82.448 delivery ratings

4.7 (out of 82.448 ratings)
5 Stars
(68.827)
4 Stars
(9.232)
3 Stars
(2.281)
2 Stars
(1.223)
1 Stars
(885)
98.6% recommend SVB
Advantages
  • Family business since 1989
  • Over 400,000 customers
  • Fast worldwide shipping
  • Packed ecologically
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Shipping
Quality
by Hans K. Flag of Germany 12/3/2025
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Fast delivery, great product
As always, I enjoy ordering from SVB. I've never been disappointed. The products have always been top-notch.
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by Jakub J. Flag of Czechia 12/3/2025
Perfect
perfect
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Quality
by Philippe R. Flag of Switzerland 12/3/2025
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Delivery complicated with DHL
DHL's service is inadequate.
The order was confirmed, then there was a problem because DHL hadn't cleared customs. One day wasted.
DHL's service is not up to SVB's standards. Otherwise, everything is perfect.
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by Antonio D. Flag of Italy 12/3/2025
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Optimal
Availability and Professionalism
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by Björn H. Flag of Germany 12/3/2025
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It's all ok
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by Ulrich B. Flag of Germany 12/3/2025
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railing wire set
The railing wire set makes a good impression.

The wire rope is coated in white and appears sturdy. The screw terminals are made of stainless steel and fit the rope well.
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by Andre V. Flag of Germany 12/3/2025
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Affordable and Good
The offers during Chili Week were spicy.
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by Juan manuel P. Flag of Spain 12/3/2025
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Everything is fine.
The shipping was fast and the tracking information was well explained.
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by Paolo R. Flag of Italy 12/3/2025
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Certainty
Certainty and punctuality, excellent service.
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by Stephane G. Flag of France 12/3/2025
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We need to change our delivery driver!
The online store and SVB's tracking are good.

However, the delivery driver doesn't do his job properly. He doesn't deliver even though we're home, and he doesn't get out of his vehicle. We then request a new delivery, which is granted but never happens.
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by Bryan M. 12/3/2025
Ordered a Water Heating Element
Great website, fast shipping, good packaging and great attention to details. They care about the client, I received a welcome souvenir catalog.
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by Alexander S. Flag of Spain 12/3/2025
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Very noisy and unspecified
The device is very noisy, and this wasn't mentioned in the product description.

The shipment came from Germany, but the store's website domain is Spanish, which confused me. I wanted to buy from a Spanish store so that if I needed to return it, the return shipping wouldn't cost too much. Now it's too late, and I feel cheated. There's a lack of information and transparency.
Our answer
Buenos días Alexander,
La placa de inducción cuenta con un ventilador pero este funciona de forma silenciosa. Por favor envíenos a [email protected] un vídeo de la placa en funcionamiento con el ventilador encendido para evaluar junto a Sterling si se trata de un fallo del producto.

Respecto a nuestra tienda online, usted puede encontrar nuestro domicilio en diferentes partes como al pie de la página, en la sección de contacto y en cada correo que recibe por nuestra parte. Nos esforzamos por que nuestra página este completamente en español con la finalidad de mejorar la experiencia de compra de nuestros clientes españoles, lamentamos que esto lo perciba como engañoso.

Cordialmente,
El equipo de SVB
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by Christophe D. Flag of Martinique 12/3/2025
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Everything is good.
The catalog is missing.
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by Manuel C. Flag of France 12/3/2025
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Still as fast
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by Dennis S. Flag of Germany 12/3/2025
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Fast and reliable, even abroad.
As always.
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by Paolo T. Flag of Luxembourg 12/3/2025
Yes
Very good
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by RAFAEL F. Flag of Spain 12/3/2025
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Everything was fine. The product was right and it was delivered on time.
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by Giovanni B. 12/3/2025
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Excellent
Everything was excellent, four stars on delivery because the delivery date was communicated but changed without prior notification, probably because the delivery area was peripheral.
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by Pietro M. Flag of Italy 12/3/2025
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Ff
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