Lack of response
My order arrived during a strike by the Belgian postal service, BPost. While I understand this isn't SVB's responsibility, it's unacceptable to wash their hands of the matter and do nothing for almost a month. They could have sent a new package via another method, knowing the original would be returned to them eventually. Furthermore, the email support I received wasn't as good as it should have been. This time, the experience was mediocre at best. I'll continue to shop here for convenience and price, but this time I'm completing the order disappointed.