When sealing packages, please ensure in the future that the adhesive strip does not touch the contents. Our ordered nautical chart stuck to the packaging.
It was okay! But I actually wanted the package sent later – I had even indicated that – because I wasn't back in Munich until Tuesday... However, a kind neighbor accepted it anyway!
The box was deformed, and most importantly, a can of antifouling paint was damaged with some spillage inside. Delivery by UPS was slow. Be careful when packaging to properly protect the contents, as carriers aren't always meticulous with packages.
Everything arrived quickly and in perfect shape. I really appreciated the extra email with instructions on how to install some of the parts that was a great touch. I've used SVB in the past and I'll continue to do so they offer great value and are one of the best online chandleries available.
Impeccable service from advice to purchase and delivery to Sardinia in less than a week. However, and this is not your fault, the setup is very difficult and complicated despite the manufacturer's installation manual. As of now, we still haven't managed to configure all the information to make it work!
The order was processed within five business days. One component was incorrect. Within the next two business days, I received the correct component and return instructions. Very efficient and helpful.